Knowledge Is Power
Frequently Asked Questions.
Email us or use the chat button on the bottom right and we can assist you further :)
General
Your order number helps us define your order easily if you have to get in contact with us.
You can find your order number on any correspondence from us, such as your order confirmation email or your shipping email.
Your order number is made of a # then four numbers and ends with -LaRomi. For example: #9999-LaRomi.
If you are having trouble locating your order number then please do get in touch with your full name and the email address you placed your order with. We may ask a couple more questions to confirm the order is the correct one.
Although we only keep small quantities of each item in stock, we like to try and make sure we can always fulfil orders in a timely manner.
On our site, you may notice there is an indication of when an item is low on stock. We like to try to keep these as updated as possible, however sometimes there may be a slight delay between the physical stock in our studio and the stock showing on the site.
If there is something you would love to buy, but it is showing as out of stock, please get in touch and we can advise on when our next drop is due in!
Shipping + Handling
Yes! We have a studio/warehouse based in Sheffield, UK. You can select the collection/pick up option at checkout. We will email or text you as soon as your order is ready to collect.
At present, our studio operates Monday - Friday, 9am to 4pm. If you would like to collect your order outside of these hours then please drop us a message at support@la-romi.com and we will do our best to accommodate this.
If you change your mind and would rather have your order shipped out to you, just get in touch and we will be happy to arrange any relevant invoices and fees.
The short answer is Yes! We ship worldwide but it varies which options you have in each country and the cost.
International Shipping
The standard shipping we offer is £9.99 for most countries outside of the UK. This is done through the national postal service in the UK (Royal Mail) working with your countries local postal service to get it to you.
This service varies in times with an aim of 3-6 days to the EU / 7-10 days rest of the world. This is not available for all countries though as some have a proven track record of terrible service including lots of lost items. Saudi Arabia is a good example so we use Couriers Instead.
Courier options are the most reliable way but still not guaranteed at the moment with Covid how it is. We use FedEx and UPS mostly as they offer the most competitive rates and collect from us.
Can I Arrange My Own Collection?
Yes, we are happy for you to arrange your own shipping but please message us first and then we can invoice you and let you know when your item will be ready to collect.
Why Not A Cheaper Service?
Even before the global pandemic delivery within the UK and worldwide wasn't 100% successful all of the time and this was generally down to the level of service which wasn't a fully tracked option. In a world of amazon and next day we thought it would be better to offer a fast but only delivery confirmation service within the UK.
Turns out people still didn't even get items when they where scanned as delivered. Not to mention no updates as it travels towards its destination and no SMS updates on when you could even expect it. Royal Mail counts something as lost after 10 working days (14 calendar days) and then we would have to file and claim it back.
Lose Lose scenario for both us and lovely customers that where already bearing with us through Covid and no staff. So no we have fully tracked 24/48 hr services and international tracked services which are a cheaper alternative to couriers but still offering tracking all the way through the journey.
Tempting as it is to send something untracked to the USA for £3.50 then if it doesn't arrive no one is happy and no way of knowing where anything is.
Recycling Program
Most councils in the UK don't specifically recycle baby products and most end up in landfill because it's hard for just one person to pay for a specialised collection. Instead we decided to buy a box that is then collected and filled with dummies and little items like teethers to make to most out of it.
You send it to us however you like and then we add it to the rest and send it together.
Please send us any brand of non-electronic items associated with babies and baby care. Please ONLY send feeding bottles, pacifiers & teethers, bottles, bottle caps and collars, sippy cups, plastic dish-ware and utensils, teething rings and plastic bibs.
IMPORTANT: Do not send in other types of baby-related waste like baby clothing or fabric, baby diapers, or any baby toys with electronics or lithium ion batteries.
What Is Made Out Of What I Send?
Our partner makes them out into watering cans, ash trays, ping pong tables, benches and even playground equipment.
La Romi - Recycling
Unit 8A, South West Centre,
Troutbeck Road
Sheffield, S8 0JR (Zero JR)
- Send it to us however you want and sadly we aren't in a position to be able to pay for your postage as we already pay for the box to recycle your goods properly :)
BIBS Dummies
The recommendation from BIBS is around 6-8 weeks of consistent use before replacing your BIBS Dummies. This varies with a number of factors such as:
- How often the dummy is used
- How hard the baby sucks on the dummy
Rotating Dummies To Increase Lifespan
BIBS pacifiers have a natural rubber teat and being a cherry shape design will expand over time with use. This varies per child but one way to keep the dummies in their best shape is to have several and rotate them for use. This then increases the overall life of the BIBS dummies.
How Hard Does Your Baby Soothe?
The only difference between size 1 and size 2 dummies is a slight increase in height. As with other articles often parents forget what the size of the teat actually was from when they bought it.
The issue is when a child expands the dummy and continues to use it they have to do less work to keep it in their mouths due to it expanding. Then if you give them a new dummy they may get frustrated with the extra work they have to do to keep it in.
So after a few weeks maybe start checking in to see if your dummy teat at the end has ballooned and it might be time to either buy more to rotate more dummies or completely replace that one.
To get the most out of your BIBS Dummies you also need to make sure you store them as best you can to increase the life of the 100% rubber. This is the same for all the ranges of dummies like BIBS Colour or BIBS Supreme collections.
Keep Dry
The BIBS pacifiers should always be kept dry when not in use to prevent mold and should be cleaned of dirt regularly to ensure it's not getting into your child's mouth.
Preserving The Natural Rubber Teat
Bibs pacifiers have a 100% natural rubber teat and so unlike the silicone teats of the BIBS Supreme pacifiers we sell can perish more under certain conditions:
- Direct Sunlight
- Cleaning With Disinfectant / Sterilising Liquid
We also recommend keeping them out of a steriliser where practical as super high heat will also affect the dummy more as it comes towards the end of life.
There are several signs that your BIBS Dummy is starting to perish and should be replaced for your child's safety.
- When the nipple starts to expand in size and balloon to more than double its original size as this makes it hard for a new dummy to be accepted.
- The nipple changes colour to a much darker yellow/brown. This means the dummies rubber is starting to perish and needs to be replaced.
- Cracks or deep scratches from use around the mechanism to secure the teat to the plastic holder pose a danger to your child and the dummy should be replaced.